Introduction

Open Fenmead ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website openfenmead.xyz (the "Site") or use our styling services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on our Site
  • Book styling services
  • Sign up for our newsletter
  • Contact us through our contact form
  • Participate in surveys or promotions

This information may include:

  • Name, email address, phone number, and postal address
  • Payment information (processed securely through our payment processors)
  • Style preferences, body measurements, and fashion needs
  • Photos you provide for styling purposes
  • Communications between you and Open Fenmead

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

  • IP address, browser type, operating system
  • Pages you view and links you click
  • Time spent on pages and navigation patterns
  • Referral sources that led you to our Site
  • Device information (such as device ID and type)

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze Site traffic, customize content, and improve your experience. For more information about our cookie practices, please see our Cookie Policy section below.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Create and manage your account
  • Deliver personalized styling recommendations
  • Send administrative information, updates, and marketing communications
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage trends and preferences
  • Protect against, identify, and prevent fraud and other illegal activity
  • Comply with our legal obligations

Legal Basis for Processing (EU/UK Users)

For users in the European Union or United Kingdom, we process your personal data based on the following legal grounds:

  • Contractual necessity: To perform our contractual obligations to you, including providing our styling services
  • Legitimate interests: To pursue our legitimate business interests, such as improving our services and marketing
  • Consent: Where you have given us specific consent, such as for email marketing
  • Legal obligation: To comply with legal requirements

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Email and customer service platforms
  • Analytics providers
  • Marketing and advertising partners
  • Cloud storage providers

These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.

Business Transfers

If Open Fenmead is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We maintain security measures including:

  • Encryption of sensitive information
  • Secure network infrastructures
  • Regular security assessments
  • Staff training on data protection
  • Access controls for sensitive data

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

For All Users

  • Marketing Communications: You can opt out of receiving our marketing emails by following the unsubscribe instructions included in each email or by contacting us directly.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies.

For EU/UK Users

Under the General Data Protection Regulation (GDPR) and UK GDPR, you have the following rights:

  • Access: You have the right to request copies of your personal information.
  • Rectification: You have the right to request that we correct inaccurate information.
  • Erasure: You have the right to request that we delete your personal information in certain circumstances.
  • Restriction: You have the right to request that we restrict the processing of your information in certain circumstances.
  • Data Portability: You have the right to request that we transfer your information to another organization or directly to you.
  • Objection: You have the right to object to processing based on legitimate interests and direct marketing.

For California Residents

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what personal information we collect, use, disclose, and sell
  • Delete personal information
  • Opt-out of the sale of personal information
  • Non-discrimination for exercising your rights

To exercise your rights, please contact us using the information in the "Contact Us" section below.

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third-Party Cookies

We use cookies from the following third parties:

  • Google Analytics (for website analytics)
  • Facebook Pixel (for advertising purposes)
  • Payment processors (for transaction processing)

Children's Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy, including:

  • Using Standard Contractual Clauses approved by the European Commission
  • Implementing appropriate technical and organizational measures
  • Transferring to countries with adequacy decisions from the European Commission

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

If we make material changes to this policy, we will notify you by email (if we have your email address) or by means of a notice on our Site prior to the changes becoming effective.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Open Fenmead Ltd.
27 Hunter Estate
Port Karlview M44 6ZR
United Kingdom

Email: [email protected]
Phone: +449797330809

For EU/UK data protection matters, our data protection officer can be contacted at [email protected].